Shipping Warehouse
Our production warehouse is located in Shenzhen, China, with regional shipping warehouses in the United States.
If you're located in one of these regions, your order will typically be shipped from the nearest local warehouse. However, if the local warehouse is out of stock, your package will be shipped from our warehouse in China.
For orders placed from regions outside the ones listed above, shipping will be fulfilled directly from our Chinese warehouse.
Delivery time & Express company
Delivery time
Normally, your order will be shipped within 1-3 business days after you make the payment. Most countries will receive the package within 6 working days, some countries may take 10-15 working days.
Tips: Some countries have two shipping methods: express delivery and tax-inclusive delivery. You can choose when checking out.
We support shipping to most countries in the world, if you don't find your country during checkout, please contact us.
Shipping Fee
Hong Kong, Macau and Taiwan
Free shipping for orders over $100, $10 will be charged for orders under $100.
Other countries
Free shipping for orders over $150, $20 to $40 will be charged for orders under $150 depending on the country. In addition, some countries also provide expedited express services, please refer to the checkout page for details. (The $150 free shipping rule does not apply to remote countries and regions)
Vat Fees
International orders, taxes, customs duties, and import fees may apply depending on your country's regulations. Evebot follows standard international shipping policies, and customers are responsible for any applicable import taxes.
Tips: Some countries have two shipping methods: express delivery and tax-inclusive delivery. You can choose when checking out.
Customers are responsible for any applicable fees. Please check with your local customs office before placing an order. Here are the HS codes for Evebot products for your reference.
Machine: 8443329090
Cartridge: 8443999090
Accessories: 9017800000
Shipping Notice
Please confirm your address before payment. If you enter the wrong address, please contact hi@evebot.cc in a timely manner. We will contact logistics personnel to solve the problem. EVEBOT orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
EVEBOT assumes no responsibility for delayed or rejected orders due to the following reasons:
- Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
- Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
- Shipments that are confiscated or disposed of due to a violation of transportation regulations.
- Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
- The consignee address is a school, unit, or residential community where the courier has no access.
Order and Logistics Tracking
After order payment, you will receive an order confirmation email. You can click “view your order” and skip to the express company’s official website to check your package shipment status. If you do not receive the email, it may be blocked automatically by your mail system. Please set hi@evebot.cc to allow list to receive the email from it.
Inspection and Sign
As EVEBOT products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact hi@evebot.cc.
Once you (or someone else on your behalf) signs for the item, EVEBOT will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact EVEBOT Support within 24 hours after you receive the package so that we can resolve the problem immediately.
When the parcel is displayed for receipt during transportation but you do not receive it, the parcel should be lost. In this case, you need to cooperate with EVEBOT and take the logistics claim number to the logistics company for claimant.